Welcome to the heliguy™ Support Site

Before submitting your ticket here, please ensure that you have a standard account - this is in addition to the account you create here to manage your tickets.

Without having both accounts, we will not be able to process your ticket.

Register Here if Necessary

If your repair is not deemed to be under warranty or with a valid Heliguy Repair Refresh policy, a minimum £55 inspection fee applies. This fee covers:

  • Collection Charge - £15 inc VAT
  • Labour for Inspection - £27.50 inc VAT
  • Return Postage - £15 inc VAT

Current Wait Time

The current wait time for an inspection is 72 hours.

Inspection and repair times are dependant on individual cases and the weather conditions for test flights.

Please be aware we are unable to repair any items that are considered damaged by liquid - if the case that the equipment is found to have been in contact with any liquid; a replacement will be recommended.