Welcome to the Heliguy Support Site

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Without this account, we will not be able to process your ticket.

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If your repair is not submitted under warranty or with a valid Heliguy Repair Refresh policy, a minimum £40 inspection fee applies. This fee covers:

  • Labour for Inspection - £25 inc VAT
  • Return Postage - £15 inc VAT

Current Wait Time

The current wait time for an inspection is 7 days.

Inspection and repair times are dependant on individual cases and the weather conditions for test flights.

DISCLAIMER

In accordance with the Mandatory Occurrence Reporting Scheme (MORS), the Remote Pilot/ Small Unmanned Aircraft Operator of any drone that is involved in any reportable occurrence, accident or serious incident must report the occurrence to the Civil Aviation Authority (CAA) and potentially the Air Accident Investigation Branch (AAIB).

If your drone has been involved in a Reportable Occurrence, you must submit details via the European Coordination Centre for Accident and Incidents Reporting System (ECCAIRS) at http://www.aviationreporting.eu/AviationReporting/

A Reportable Occurrence is defined as: 'Any incident which endangers or which, if not corrected, would endanger an aircraft, its occupants or any other person.' – CAP 722 [6th Edition – 24/03/2015]

If your drone has been involved in an accident or serious incident, you must submit details via the European Coordination Centre for Accident and Incidents Reporting System (ECCAIRS) at http://www.aviationreporting.eu/AviationReporting/ and the Air Accident Investigation Branch via telephone on 01252 512299 (24 hour)

An Accident is defined as:

‘An occurrence associated with the operation of an aircraft which, in the case of a manned aircraft, takes place between the time any person boards the aircraft with the intention of flight until such time as all such persons have disembarked or, in the case of an unmanned aircraft, takes place between the time the aircraft is ready to move with the purpose of flight until such time it comes to rest at the end of the flight and the primary propulsion system is shut down, in which:

a) a person is fatally or seriously injured as a result of:
  • being in the aircraft, or,
  • direct contact with any part of the aircraft, including parts which have become detached from the aircraft, or,
  • direct exposure to jet blast, except when the injuries are from natural causes, self-inflicted or inflicted by other persons, or when the injuries are to stowaways hiding outside the areas normally available to the passengers and crew; or


b) the aircraft sustains damage or structural failure which adversely affects the structural strength, performance or flight characteristics of the aircraft, and would normally require major repair or replacement of the affected component, except for engine failure or damage, when the damage is limited to a single engine (including its cowlings or accessories), to propellers, wing tips, antennas, probes, vanes, tires, brakes, wheels, fairings, panels, landing gear doors, windscreens, the aircraft skin (such as small dents or puncture holes) or minor damages to main rotor blades, tail rotor blades, landing gear, and those resulting from hail or bird strike (including holes in the radome); or

c) the aircraft is missing or is completely inaccessible.’ – CAP 722 [6th Edition – 24/03/2015]

A Serious Incident is defined as:

'An incident involving circumstances indicating that there was a high probability of an accident and associated with the operation of an aircraft which, in the case of a manned aircraft, takes place between the time any person boards the aircraft with the intention of flight until such time as all such persons have disembarked or, in the case of an unmanned aircraft, takes place between the time the aircraft is ready to move with the purpose of flight until such time it comes to rest at the end of the flight and the primary propulsion system is shut down.' – CAP 722 [6th Edition – 24/03/2015]

More information can be found on the CAA Website and CAP 382