Welcome to the heliguy™ Support Site

Please Note - The support site is open for new tickets only at preset. Existing tickets are being migrated in the next 24/48 hours as part of a system upgrade. Contact the team on or call 0191 296 1024 regarding existing tickets.

Before submitting your ticket here, please ensure that you have a standard account - this is in addition to the account you create here to manage your tickets.

Without having both accounts, we will not be able to process your ticket.

Register Here if Necessary

If your repair is not deemed to be under warranty or with a valid Heliguy Repair Refresh policy, a minimum £55 inspection fee applies. This fee covers:

  • Collection Charge - £15 inc VAT
  • Labour for Inspection - £27.50 inc VAT
  • Return Postage - £15 inc VAT

Current Wait Time

The current wait time for an inspection is 72 hours.

Inspection and repair times are dependant on individual cases and the weather conditions for test flights.