Book a Repair or Custom Build with Heliguy

Please fill in the form below to book your repair or custom build.

Contact Information

There are a number of things to keep in mind before you book in any equipment for repair.

  • The current wait time is 14 - 21 days due to exceptional demand.
  • All parts fitted in process of repair have a 3 months warranty.
  • After authorising your repair quote, payment is due before any equipment can be dispatched back to you.
  • Software updates will be performed on all equipment unless you specify otherwise in your issue descripti

Help Topic Guidance

Please choose the type of ticket you'd like to create from the dropdown box below. Please use the correct option to prevent any delay in processing your repair:

  • Repair - You need your equipment repaired and you don't have a valid Heliguy Crash Cover Policy.
  • Service - You've paid for a Drone Service on our website and want to send your drone into us to be serviced.
    • Please Note - We cannot service aircraft that are not included in the dropdown list on the relevant product on ( We can no longer service Phantom 2 or Phantom 3 range drones - so stop the process here if you own one of those models and contact our sales team on 0191 296 1024 for a refund.
  • Trade In - If you'd like to send equipment to us in order to trade it in for Ewallet credit on the Heliguy website.
  • Crash Cover or Extra Care Policy - You purchased a Crash Cover or Extra Care policy when you purchased your drone from Heliguy and you'd like to make a claim.
  • Coverdrone - You need to repair your equipment under your Coverdrone policy offered by John Heath insurance.

Help Topic

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