Book a Repair or Custom Build with Heliguy

Please fill in the form below to book your repair or custom build.

Contact Information

There are a number of things to keep in mind before you book in any equipment for repair.

  • The current wait time is 7 - 14 days.
  • All parts fitted in process of repair have a 3 months warranty.
  • After authorising your repair quote, payment is due before any equipment can be dispatched back to you.
  • Software updates will be performed on all equipment unless you specify otherwise in your issue description.

Help Topic Guidance

Please choose the type of ticket you'd like to create from the dropdown box below. Please use the correct option to prevent any delay in processing your repair:

  • Repair - You need your equipment repaired and you don't have a valid Heliguy Crash Cover Policy.
  • Service - You've paid for a Drone Service on our website and want to send your drone into us to be serviced.
  • Trade In - If you'd like to send equipment to us in order to trade it in for Ewallet credit on the Heliguy website.
  • Crash Cover or Extra Care Policy - You purchased a Crash Cover or Extra Care policy when you purchased your drone from Heliguy and you'd like to make a claim.
  • Coverdrone - You need to repair your equipment under your Coverdrone policy offered by John Heath insurance.

Help Topic

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