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If your repair is not deemed to be under warranty or covered by a valid Heliguy Repair Refresh policy, a minimum £39.00 inspection fee applies. The scheme of charges are below:
- Collection Charge - £15 inc VAT
- Labour charged at 0.5 hourly rate - £39.00 inc VAT
- Return Postage - £15 inc VAT
Fixed Service Charges
Serial numbers will be checked against our records. UAS equipment supplied by heliguy™ will qualify for a discounted service rate.
- Small Service - £159 / £99 Discounted Rate.
- Medium - £299 / £149 Discounted Rate.
- Heavy-lift - £499 / £249 Discounted Rate.
See below for applicable services / aircraft. If your DJI aircraft is not listed please reach out for confirmation that we can provide a service.
- Small - DJI Mini series DJI Mavic 3 series; DJI Mavic 2 series; DJI Air series; DJI Phantom series;
- Medium - DJI Matrice 4 series DJI Matrice 30 series; DJI Inspire series; Matrice 3D series; Matrice 4D series.
- Heavy-lift - DJI Matrice 300 series including 350 RTK; DJI Matrice 200 series.
Lead Times
Inspection and repair times are dependant on individual cases and the weather conditions for test flights. Heliguy endeavors to inspect repairs within 24 -72 hours of receipt.
Please be aware we are unable to repair any items that are considered damaged by liquid - if water damage is verified, a replacement will be recommended.